Privacy Policy

Last updated: March 12, 2026

1. Introduction

Springhill Cemetery ("we", "us", or "our") operates the Cem-Ops platform ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Service.

2. Information We Collect

a) Information You Provide

• Account details — name, email address, mailing address, and phone number.
• Registration codes used to activate your account.
• Payment and donation records submitted through the Service.
• Any correspondence or documents you upload.

b) Information Collected Automatically

• Log data — IP address, browser type, pages visited, and timestamps.
• Session cookies used to maintain your authenticated session.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Process transactions and send related notices (e.g. receipts, invoices).
• Communicate with you, including service announcements and optional newsletters.
• Improve and personalise your experience.
• Comply with legal obligations and enforce our policies.

4. Cookies

We use session cookies that are strictly necessary for the Service to function. These cookies do not track you across other websites. You may disable cookies in your browser settings, but doing so may prevent you from using certain features of the Service.

5. Sharing of Information

We do not sell your personal information. We may share your information with:

• Service providers — third-party vendors that assist us in operating the Service (e.g. hosting, email delivery).
• Legal compliance — when required by law, regulation, or legal process.
• Business transfers — in connection with a merger, acquisition, or sale of assets.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

6. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Data Security

We implement appropriate technical and organisational measures to protect your data, including encryption in transit (TLS), secure session management, and role-based access controls. However, no method of electronic transmission or storage is 100% secure.

8. Your Rights

Depending on your jurisdiction (such as the province of Ontario), you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Withdraw consent for optional data processing (e.g. newsletter subscription).

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

The Service is not directed at individuals under the age of 16. We do not knowingly collect personal information from children.

10. SMS/Text Messaging Program

By explicitly providing your mobile phone number and opting in, you agree to receive SMS notifications and service-related text messages from us. Message frequency varies based on your interactions with the Service and your account activity. Standard message and data rates may apply. You may opt-out of receiving SMS messages at any time by replying "STOP" to any of our text messages or by contacting us directly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: